Job Description

Company Description

Miller Paneling Specialties (MPS) is a trusted provider of wall covering systems, specializing in supply and installation for laboratories, pharmaceutical and research facilities, educational facilities, healthcare, commercial kitchens, restrooms, and offices. Having completed thousands of projects nationwide, MPS combines extensive experience with diverse capabilities, handling intricate and large-scale projects effectively to ensure client satisfaction. Recognized as a preferred supplier by many repeat clients, MPS prides itself on bringing together a skilled team, in-depth expertise, and quality solutions to deliver exceptional results. Our successful execution of projects has established us as a reliable and innovative industry leader.

Position Summary

• Effectively recommends services and product enhancements to improve the sales potential and customer satisfaction using Good/ Better/ Best/ Premium.
• Meets with customers to discuss their evolving needs and effectively assesses the quality of the company's relationship with them.
• Meets individual achievements and divisional targets in alignment with the strategies and policies of the company.
• Stays current with economic indicators, changing trends, supply and demand and competitors to maintain sales volume.
• Positively contributes to team effort by accomplishing related results.
• Provides the necessary support to the Sales Team to enable them to generate market leads an close new deals.
• Has developed and implemented new programs, sales initiatives and strategies to capture key demographics.
• Effectively documents customer interactions and maintains data related to activities and accounts.
• Has the ability to cultivate a learning environment among peers and clients.
• Discovering new platforms and networking events to continue to promote services and materials.
• Shows ability to be resourceful to Clients in material education and providing VE options for projects in a respectful manner.
• Capable of interacting at a knowledgeable level with Contractors, Architects, and End-Users.

Qualifications/Skills

• Negotiating and closing skills.
• Strategic planning skills.
• Strong economic/business acumen.
• Excellent computer and keyboard skills.
• Strong written and verbal communication skills, with a proven ability to communicate clearly, concisely and sensitively (verbally and in writing).
• High level of accuracy and attention to detail.
• Analytical and problem-solving skills.
• Adaptability/flexibility to accommodate change and provide services to meet customer needs.
• Excellent time management/organizational/projects skills.
• Ability to work unsupervised, be self-motivated and use initiative and explore all opportunities.
• Ability to build effective working relationships with internal and external customers.

Knowledge/Experience

• Previous mid to senior role in sales development.
• Knowledge of the construction industry as they relate to the Medical field.
• Proven background in business development.

Key Outcomes

• The role is responsible for ensuring that Miller Medical and related customers, within their responsibility, receive the highest quality products and service, with a proactive approach shown to continuous improvement and full ownership for the Divisions Sales Budgets and Targets.
• Accomplishes department objectives by planning and evaluating specific department activities.

Customer / Account Management

• Liaison between Medical Division customers and Miller.
• Support forecasting process.
• Customer Issue resolution.
• Sales revenue to agreed targets.
• Range extension into the Medical market.
• Customer credit performance.
• On call availability, day or night.
• Sales reporting as required.
• Maintaining regular call cycles.
• Attending and assisting with the organization of industry events.
• Effectively presents Miller products and services and is able to overcome barriers to close the sale.
• Monitor usage of products by customer to ensure continuity of future opportunity.
• Provide regular competitor market activity and pricing feedback.
• Support supplier partners at trade shows and expos.
• Appropriate Product Training as required.
• All key accounts, to be visited on an agreed cycle and any issues reported to the Sales and Marketing Manager. Less frequent contact with other customers to identify opportunities.
• Responds in a timely manner (24 hours or less) to all requests for information or quotations.
• Activity reporting and call cycle planning recorded via shared Outlook Calendars or CRM.
• Month end report submitted during the 1st week of the following month.
• Agreed targeted business growth plans and activities, as per targets.
• Communicate range of Miller Products.
• Coordinate with accounts receivable to help realize any outstanding debts.

Additional Information/Requirements of the role:

• In Person Role, some travel required. Location TBD, Miller Paneling has four office locations in Connecticut, Virginia, Northern & Southern California.
• The appointee must be able to manage their time appropriately with minimal supervision.
• The appointee will have a demonstrated sales background in a relevant market or product category.
• A working knowledge of computing is essential to the effectiveness of this role.
• The position requires flexibility in terms of working hours and the nature of the work. Other duties are required to be carried out as requested.
• Because the position has a broad range of responsibilities, frequent conflicting requests and initiatives will occur. It is essential that the incumbent is able to deal with these according to agreed priorities and service levels; and alert their manager where conflicting priorities are unable to be resolved.
• The position will require contact with Miller visitors, customers and suppliers. The incumbent must demonstrate the capacity to professionally represent Miller in terms of presentation and the ability to communicate effectively with a wide range of people.
• The above list of duties, requirements and outcomes is not exhaustive; there may be other key requirements, processes and practices in order to achieve the required results. Processes at times may change and it may not always be possible to immediately change the position description to reflect these things. It is necessary that all tasks are undertaken as agreed to by the team or directed by supervisors or managers.

Equal opportunity employer

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