Call Center Representative Job at Insight Global, Tempe, AZ

Qmx1QUR1RmxDUTVUeGZhZFZFZHhmc3hHYlE9PQ==
  • Insight Global
  • Tempe, AZ

Job Description

Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The ideal candidate will be available to work either 2nd or 3rd shift with weekend and holiday availability. The responsibilities for this role include, but are not limited to:

  • Respond to customer inquiries with professionalism and accuracy
  • Recommend solutions and document interactions
  • Escalate complex issues appropriately
  • Stay updated on policies and procedures
  • Ensure compliance with regulations
  • Maintain excellent attendance and shift adherence
  • Communicate clearly and empathetically
  • Embrace feedback and multitask effectively

The hourly pay for this position is $30/hr.

REQUIRED SKILLS AND EXPERIENCE

  • High School Diploma, GED, or equivalent required.
  • Minimum 5 years of customer/client service experience, in a contact center or financial services
  • Credit card support experience
  • Experience in the banking or financial industry.

NICE TO HAVE SKILLS AND EXPERIENCE

  • 5+ years of client service experience.
  • Associate Degree or higher

Shift Times:

  • 5:00 AM – 2:00 PM
  • 1:00 PM – 10:00 PM
  • 9:00 PM – 6:00 AM

Job Tags

Hourly pay, Shift work, Night shift, Weekend work,

Similar Jobs

Pride Health

Cook Staff - Dietary Job at Pride Health

 ...This is Shubham, and I work here as a Senior healthcare Recruiter. I am reaching out to you to offer you a job of Cook Staff - Dietary to support our clients medical facility based in Bronxville, NY 10708. I am sharing the job info below. If you like the job,... 

Layton Sports Cards

Sports Cards and Collectibles Sales Associate Job at Layton Sports Cards

 ...or evening Weekend Availability is a MUST Work Location: In person Benefits: Health, dental, and vision insurance Paid time off Employee discounts on products Professional development opportunities Friendly, upbeat work environment Job Type... 

Talentoma

Customer Support Specialist Job at Talentoma

 ...free home workspace. A team-oriented attitude, with a willingness to support others and ask for help when needed. No prior experience requiredcomprehensive paid training is provided. Previous experience in customer service, retail, or hospitality is helpful but... 

Mayo Clinic

Sterile Processing Technician - SPT Job at Mayo Clinic

 ...package to secure your future. Responsibilities The Sterile Processing Technician (SPT) is responsible for performing delegated activities...  ...8 years of age prior to start date. Prefer two years of experience in the handling and sterilization processing of surgical/... 

New Horizon Foods

Cook/Server Job at New Horizon Foods

Cook/ServerCOME JOIN OUR CULINARY TEAM AT COMPLETE CARE MANITOWOC!Daily Pay Available!We are seeking a cook/Server to join our team. The ideal candidate will have a positive attitude, excellent customer service skills, and the ability to work on their feet for extended...