Job Description

This role maintains ownership of Customer Service and some purchasing functions and processes related to our Industrial, Aerospace, and Tool Groups.

Core Functions

• Assist & work closely with Industrial Customer Service and Sales Team
• Complete Process Owner in M3 ERP for sales and quote related activities
• Maintain customer relations when applicable
• Oversight of shipping coordination and documentation
• Support end-user with technical assistance on fasteners and hand tools
• Purchasing of Tool-Related Spare Parts
• Forecasting of tool spare parts
• Training of Repair Best Practices Internally and Externally

Details of Function

• Forward all questions from customers and/or distributors, not related to their job function, to the appropriate departments, (Technical, QC, Accounting, Scheduling) and will follow-up to make sure the customer receives an answer in a reasonable time frame
• Quoting competitive pricing as requested by their distribution and customer responsibilities
• Preparing a formal written quote to customers
• Reviewing and entering new purchase orders and contracts
• Doing stock checks for customers/distributors
• Completing order acknowledgements
• Reviewing and entering all order change notices
• Expediting of orders; this includes the relating of information to the responsible departments, and forwarding the updated delivery information to the customer/distributor
• Maintaining the Sample Request Program, Lead/Inquiry Program and Sales Booking Program
• Gain basic understanding of installation tools and related processes
• Process and maintain returned goods as they pertain to customer service
• Staying abreast of all Logistics programs; ASN, DDL, EDI, NLMI and any other programs that relate to the logistics of Bollhoff
• Understand and follow the Böllhoff culture which is described in various Böllhoff internal brochures and presentations. Identify and set an example of the Böllhoff Way including Our Values, Our Culture and Our Goals

Reporting

• Reports directly to the Customer Service Manager Tools and Fasteners

Qualifications

• Previous Customer Service Experience
• Previous Purchasing Experience
• Previous Aerospace Customer Service Preferred
• Mechanical Aptitude
• ERP - M3 Proficiency Preferred
• Basic Microsoft Office

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